Refund policy

Returns

Items purchased at full price from TANE organics may be returned within 14 days of purchase for a full refund, exchange, or store credit.

Returned items must have all original story tags, and be in new, unworn, and unwashed condition. It must be unused and in the same condition that you received it. It must also be in original packaging, if it was purchased and not received as a gift.

We kindly ask that you email TANE organics to notify us of your return so we can prepare for the tracking of your product.

TANE organics is not responsible for returns lost in transit, therefore, we suggest using a shipping service with tracking number capability.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed once we determine that the product has met the above criteria. A refund will automatically be applied to the credit card used, or a replacement item will be sent. Store credits are valid for 3 months from the date issued. Please allow 24 hours for refunds to be approved and reinstated in the account.

Sale items

Sales Items are not eligible for returns or exchanges.

Damages

We regret the infrequent incidence of discovering damaged items. TANE organics will only replace defective or damaged items if they are discovered and reported immediately. Please send us an email at info@taneorganics.com and we will send you a return label for your damaged item. Damaged items are replaced with the same product of the same value.

Gifts

If the item was received as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will issue a certificate for store credit.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, please then ask the purchaser to contact TANE organics for exchange or store credit.

Shipping

To return your product, you should mail your product to: 1123 Broadway, Suite 812, New York NY 10010, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

TANE organics is not responsible for returns lost in transit, therefore, we suggest using a shipping service with tracking number capability.

TANE organics is unable to accept returns purchased outside of TANE organics store. Please kindly contact the retailer directly.

It is our goal to assist you with all your shopping needs and we will expedite your requests and connect with you to assure your shopping experience at TANE organics is satisfactory. Thank you.